Question 1

How quickly can you fix my sensor issues?

Accepted Answer

In most cases, we can diagnose and repair garage door sensor issues the same day you call. Sensor problems are among the most common issues we handle, and our technicians carry replacement sensors in their trucks. For simple realignment or cleaning, repairs often take less than 30 minutes. If replacement parts are needed, we typically have them in stock for same-day service.

Question 2

What causes sensor issues in garage doors?

Accepted Answer

Garage door sensors can malfunction for several reasons. The most common causes include: misalignment from the door being bumped or vibration over time; dirty lenses that block the infrared beam; damaged wiring from pests, weather, or wear; sun interference when direct sunlight hits the sensor; and electrical issues from power surges or faulty connections. Regular maintenance can prevent many sensor problems.

Question 3

Do you offer financing for new residential door installations?

Accepted Answer

Yes, we offer flexible financing options for new garage door installations. We understand that a new garage door is a significant investment, and we want to make it accessible for all homeowners. Our financing partners offer competitive rates and various term lengths. We can discuss financing options during your free in-home estimate. Most customers can get approved quickly, often within minutes.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-4 hours. This includes removing the old door, installing the new door and tracks, setting up the opener, and testing all safety features. More complex installations, such as custom doors or those requiring structural modifications, may take longer. We'll provide a time estimate during your consultation.

Question 5

What's included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes a 25-point inspection covering all mechanical and electrical components, lubrication of all moving parts, spring tension adjustment, track alignment, hardware tightening, safety sensor testing, opener diagnostics, and a detailed report of your door's condition with recommendations for any needed repairs.

Question 6

Do you offer emergency services?

Accepted Answer

Yes! We provide 24/7 emergency garage door repair services throughout the Portland metro area. When your garage door won't open or close, or poses a security risk, call us immediately. Our emergency technicians are available nights, weekends, and holidays with no extra charge for after-hours calls. We aim to respond within one hour for emergencies.